Insights

  One of the most critical variables to consider when comparing potential solutions for Medicare Advantage plans is how various vendors measure their performance and demonstrate value. Measurement is really hard. It requires dedicated data science and actuarial expertise, in addition to supporting  data infrastructure and processes. Even if these things are available,  it can […]

  Consumers are not accustomed to being surprised and delighted in their healthcare interactions. While they typically like and trust their personal physicians, outside of that relationship, they’ve often been let down and underwhelmed. To successfully engage your members, you must overcome what we call the “engagement sins of the system”. Take an average doctor’s visit as an […]

  In 2024, the average Medicare beneficiary has access to more than 40 Medicare Advantage (MA) plans. This is approximately twice as many choices as individuals had in 2018. As competition has stiffened, many MA plans have pumped up supplemental benefits as a way of attracting new enrollees and retaining existing members. The median number […]

  Getting members activated and engaged is hard work, even when they’re highly satisfied with your plan. What happens when they’re less satisfied? It gets infinitely harder. Current trends suggest that most Medicare Advantage plans are finding themselves taking the “infinitely harder” path to member engagement. One recent study reported an average Net Promoter Score […]

  Belle provides In-home foot care (medical pedicures) for members of Medicare Advantage plans, as well as Chronic Condition Special Needs Plans (C-SNPs). We consistently receive glowing reviews from members and fare incredibly well on all satisfaction measures, including maintaining a NPS of 98. Creating joy for individuals is core to what we do as […]